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RETURN POLICY

RETURN POLICY


At our website, we strive to provide our customers with the best shopping experience possible. We understand that sometimes the product you receive may not meet your expectations. In such cases, we have a flexible return policy in place to ensure that you are satisfied with your purchase.


1. Eligibility for Returns:
- All products sold by us are eligible for returns if they are undamaged and in their original packaging.


2. Return Process:
- To initiate a return, please contact our customer service team within 14 days of receiving the product.
- Our team will assist you in the return process and provide you with the necessary information and instructions.
- You may be requested to provide photographs or videos of the product to support your return claim.
- Once the product is received and inspected by our team, we will process your return and initiate a refund or exchange, depending on your preference.


3. Refund/Exchange:
- Refunds will be issued to the original mode of payment used during the purchase.
- In case of exchanges, we will replace the product with the same or similar product of equal value, subject to availability.
- Refunds or exchanges will be processed only after the returned product is received and inspected by our team.


4. Return Shipping:
- We will cover the cost of return shipping and provide you with a free shipping label.
- Please indicate the order number on the packaging.


5. Cancellation:
- Orders can be cancelled within 24 hours from the time of purchase.
- After 24 hours, the order cannot be cancelled, and the return policy will apply.


6. Damaged or Defective Products:
- If the product received is damaged or defective, we request you to inform us within 48 hours of delivery.
- Our team will arrange for a replacement or refund, depending on your preference.
- In case of a damaged product, please retain the original packaging for inspection purposes.

 

We value your trust and satisfaction, and we are committed to resolving any issues with your purchase. If you have any further questions or concerns about our return policy, please do not hesitate to contact our customer service team. We will be happy to assist you.


Thank you for choosing our website for your shopping needs. Happy shopping!