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Return Policy

It's OK to change your mind!

We want you to feel like every item is the perfect match for your home. If you’re not totally satisfied with your WPFurniture purchase, you can return most items for a refund or store credit within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.

There are a few items that can’t be returned:

  • Clearance items
  • Gift cards
  • Personalized items
  • Bundled items at discounted rates, e.g., “5 for $25” (unless the entire bundle is returned)
  • Items you have already assembled
  • Items marked “Non-Returnable” on the sale page
  • Open Box Items
  • Final Sales and Items purchased using any discount code.
  • We are unable to refund or exchange your items if your merchandise is found to be modified from its original form or is dirty, stained, or damaged.


Any outbound shipping charges collected on the order will not be refunded. This includes:

  • $25 shipping charge for orders under $35
  • Upgraded shipping charges (expedited, express, room of choice, etc.)
  • Assembly services included with delivery

 

In case you availed free shipping, we reserve the right to charge or deduct the following amount from total refund amount

  • Flat $35 for small parcel orders (FedEx or UPS) or actual LTL amount which we incurred for shipping. 
  • 10% Restocking Fee.

 

When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount.

However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.

Sorry, we do not accept returns on custom products and as-is products.  We are unable to refund or exchange your items if your merchandise is found to be modified from its original form when purchased, dirty, stained, or damaged.

To start a return, simply drop us a message via contact us page.

Refund Options

You can choose to receive store credit for your return or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount. More details can be found in Refunds.

Extended Holiday Return Policy

For all items purchased between November 1 and December 31, the deadline to return them is extended until January 31.