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Delivery Terms & Conditions

EFFECTIVE DATE August 21, 2021

This policy governs solely WPFurniture’s delivery terms & conditions. For WPFurnitures’s general terms & conditions, click here. For WPFurniture’s privacy policy, click here.

 

Order Deliveries

WPFurniture uses third party vendors (“Parcel Carriers”) to perform both LTL & small order deliveries.  By selecting ship / delivery option at check-out, you agree to have your purchase and delivery information, including your address and contact information, transmitted to the Parcel Carriers. 

Our Home Delivery pricing are fetched in real time from our shipping partners and varies based on order size, delivery address and product availability. Our system presents you the lowest and fastest shipping methods available during checkout.

Delivery Company will deliver your products at the address provided during checkout and leave it at your covered porch, garage or doorstep.

When will I receive my Order Delivery?

You will receive an estimated delivery date in your shopping cart prior to check-out. Please note that this is not a guaranteed delivery date for your order. When placing your order, order processing and transit time are used to calculate the estimated delivery date. Some areas may take longer due to the frequency of deliveries to the delivery zip code or other circumstances beyond our control.

How can I track my order?

You can track your order by clicking on the link in your order confirmation email.

You may also sign up with the assigned Parcel Carrier to receive tracking updates; please see your order confirmation email for that option (if available).

What am I responsible for upon delivery of my Order?

Please examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. If there are missing, damaged or incorrect items, please contact us at +1-347-508-2851- within 48 hours of your delivery. For any other problem with your order, please refer to our Return Policy.

For all LTL / Large Order Deliveries, you or a representative (18 years of age or older) must be present to receive the merchandise at the agreed upon day and time window, even if the product will be delivered to your doorstep. If no one is available to receive the delivery, a re-delivery fee may be applied to your order.

If you or your representative acknowledges receipt without identifying such externally visible defects, we may not be able to replace your items or refund your purchase. If, once you have unpacked your order, there are missing, damaged or incorrect pieces, please contact us at +1-347-508-2851 within 48 hours of your delivery. For any other problem with your order, please refer to our Return Policy.

What additional fees may apply to my Large Order Delivery?

Deliveries that are scheduled for delivery more than fourteen days from the date of purchase may require an additional storage fee of up to $25 per day. If you are not present during the scheduled delivery time, you may be subject to a re-delivery fee. There may be other circumstances that require additional payment by you if the conditions mentioned about have not been met or you require special services outside of our standard Delivery process.

Can I make changes to the delivery address or delivery date after I place my Large Order?

You cannot change the delivery address once your online order is placed. Orders placed online or over the phone begin processing immediately in our system to ensure order fulfilment and shipping time. If the delivery address must be changed, your order will have to be cancelled and then replaced. We apologize for any inconvenience.

You may be able to change your delivery date depending on the product you ordered and where it is in transit. To change your delivery date, please contact us. Please note that not all delivery dates can be changed.

Delivering to a Tradeshow or Convention Center?

To ensure that your delivery is processed as quickly as possible please contact us at +1-347-508-2851. Please indicate to the advisor that your order will be delivered to a tradeshow or convention center. Additional delivery information is required to ensure accurate processing of your order. Additional delivery charges may apply to these order types based on time frame and location for delivery.

Delivering to a Freight Forwarder?

To ensure that your delivery is processed as quickly as possible please contact us at +1-347-508-2851. Please indicate to the advisor that your order will be delivered to a freight forwarder. Additional delivery information is required to ensure accurate processing of your order. Additional delivery charges may apply to these order types based on time frame and location for delivery. Neither WPFurniture nor the Delivery Company that has been contracted by WPFurniture to perform the delivery will be held responsible if you decide to hire a freight forwarder to accept, receive and sign the handover of items without the notations of visible defects of packaging, damaged items, or missing merchandise.

Pick-up

To use Pickup, add products to your shopping list and then select Pick Up.

Order Pickup address:

WPF Warehouse
323 Cortlandt St.
Belleville, NJ 07109

Pickup Time:

11:00 AM – 4:00 PM (EST)

Generally orders are ready for pickup within 24hrs of order confirmation. The pick-up hours may vary depending on the ordered item and availability. Please call us at +1-347-508-2851 prior to your visit for pickup.

To collect the order, you or an alternate pick-up person must bring (1) government-issued photo ID (2), a copy of your order confirmation displaying their name, and (3) your order number.

You must pick up your purchase on the selected pick-up date. If you do not pick up your order within five (5) days, your purchase will be refunded.

Please consider the size of your vehicle before choosing this option, as your order may be larger and heavier than expected due to packaging.

Exclusions

WPFurniture delivers within the continental United States. We are not able to deliver to Alaska, Hawaii, PO Boxes or APOs.

Parcel Carriers and Delivery Companies will not remove, dispose of, or pick up items.